Legal

Privacy Policy

Effective Date: March 1, 2025

At Exoto, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights in relation to your information. By using our website, www.exoto.com (the “Site”), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you visit our site, place an order, or interact with our services:

A. Personal Information:

  • Account Registration Information: When you create an account or place an order, we collect your name, email address, phone number, billing address, shipping address, and payment information.
  • Order Information: We collect details about the products you purchase, your order history, and may use that information to identify preferences.

B. Non-Personal Information:

  • Usage Data: We may collect data on how you interact with our site, such as IP addresses, browser types, device information, and pages visited.
  • Cookies: We use cookies to improve your experience on our website. A cookie is a small file placed on your device that helps us recognize you and personalize your experience.

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

  • To Process Orders: We use your payment and order details to fulfill your purchases and deliver your products.
  • To Improve Our Services: We analyze usage data to improve the functionality of our website and enhance user experience.
  • To Send Communications: We may send you order confirmations, shipping updates, promotional emails (if you opt-in), and customer service responses.
  • For Marketing: We may use your email address to send promotional materials and offers, but you can opt-out at any time.

3. Payment Processing

We use third-party payment processors, such as PayPal, to handle transactions on our site. These third parties have their own privacy policies that govern how your payment information is used and stored. We do not store your full credit card details on our site.

4. Data Security

We take the security of your personal information seriously and implement industry-standard security measures, including encryption and secure server protocols. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you, such as:

  • Payment Processors: For completing transactions.
  • Shipping Companies: For delivering products to your address.
  • Marketing Partners: If you have opted in to receive promotional emails or offers.

These third parties are obligated to protect your information and are only allowed to use it for the purposes specified by us.

6. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Rectification: Request correction of any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to certain conditions (such as legal obligations or business requirements).
  • Opt-Out of Marketing: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.

To exercise any of these rights, please contact us — see “10. Contact Us” below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to remove such information from our records.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Ducal LLC | dba Exoto

5148 N Commerce Avenue, Unit F, Moorpark, California, 93021

Tel: 805 530 3830
Fax: 805 530 3840
E-mail: General Inquiries
Hours of Operation:
Monday-Friday: 8:00am-5:00pm, Pacific Time
Saturday: (During holiday season only) 8:00am-5:00pm, Pacific Time
Closed on Sundays & Major Holidays